Delivery Policy

CHARGES

All delivery prices include VAT

All shipping charges will be calculated at the checkout

The delivery charges for all online purchases are as follows:           

Delivery charge of ‘Standard items’ nationwide is only €4.95 (multiple Standard items are allowed for this price up to 30 kilograms). 

The items will be dispatched from our Kilcoole Store and delivered by Fastway Couriers or another courier service requiring a signature at collection. You may receive an email once your order has been prepared and ready for dispatch. If ordered before 12pm it will be dispatched the same day. Once you receive a completion notice your shipping label will be printed and unfortunately this is non-refundable if you decide to cancel your order.  A Signature is required to receive the order. 

Non-Standard items are any single item over 17.9kg or fall into the category of Large or Bulky.

‘Non Standard items & Paint’ in quantities of 5 litres or above must be sent as 1 package per unit due to the complicated handling of the product if this can be avoided a discount will be made with a refund.

‘Bag delivery’ rates are deemed any bulk seed bags including pigeon feed and cage bird etc. These are charged at €4.95 per bag weighing between 17.9kg and 29kg. ‘Bag delivery special’ is a combination of any 3 bags charged at €9.95.            

 Delivery charge of ‘Large Items’ nationwide can be agreed by direct contact with the store by phone (012018798),  email or on our contact us page . The independent transport company will contact you in advance of delivery. 

Delivery Charge of ‘Bulky Items‘ is €99. These large items require special handling and so attract a higher charge. This will be notified to you at the checkout prior to you completing your purchase.

All delivery charges are subject to change and can be negotiated by direct contact with the store.                     

Only one ‘Delivery Charge’ will apply per online order when possible. If you buy a €4.95 delivery item and a €99 delivery item, the €99 delivery charge will apply.       

*‘Delivery Charge’ on products is based primarily on weight but the dimensions and type of product will also affect the delivery charge.

We normally expect your order to be delivered within 2-5 working days. Working days are Monday to Friday excluding public holidays. Orders placed on Saturday or Sunday will be deemed as being placed on the following Monday. Please note: Delivery date may be affected by stock availability and location of delivery; however, a member of staff will be in contact in such a situation. We regret at present we cannot deliver on weekends or bank holidays. Our staff physically checks all goods prior to dispatch from our store. 

A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and Total Diy will not be liable for their loss or destruction.   

Any Damages or Breakages must be reported to our store within 24 hours of delivery.

Any deliveries made by courier do not include the facility to return any old electrical item. Old WEEE electrical items can be returned to our store directly in Kilcoole or to your local recycling centre. From the day of delivery, you will have 30 days to return the ‘similar type’ product to our store. Please ensure you keep your online order docket for the new electrical item and present this at the store.

Paint Colours delivered will be checked against colour cards where possible before shipping. Once satisfied it is a match it will be regarded as unreturnable. Any competitors match will also be deemed unreturnable once they are a similar match. Due to the complicated nature of mixing paints colours may not be an exact match to colour cards again once the match is deemed close enough during inspection it will become unreturnable. Please note picking colours from computer screens etc. is not reliable to actual paint matches, screen brightness etc will affect the shade and colour so we always recommended to purchase tester pots.

*This does not affect your statutory rights

*Tracking Numbers can be provided upon request.

AREAS COVERED                 

Ireland and Surrounding Irish Islands

Northern Ireland

CHARGES

• Odd size (Odd size items may be shipped as 1 package with possible additional charges reflected at checkout)
• Non Standard items & Paint (Paint of 5 litres and above in quantity per item will be shipped as 1 package) Discounts for multi packages apply.
• Standard items delivery (Up to 30kg size restrictions apply) €4.95
• Bag delivery (Single bag between 17.9kg – 29kg) €4.95
• Bag delivery special (Multiples of 3 bags) €9.95
• Large items (Contact store for pricing)
• Bulky items (Pallet price with size restrictions & up to 1000kg) €99
• Multi Package Itemised charges and discounts shown in the table at the top of page.